Shipping and Returns
Shipping your package
Packages are generally dispatched within 2 days after receipt of payment. They are shipped via sendcloud with a tracking number and delivered without signature. Packages are generally dispatched within 2 days after receipt of payment and are shipped via sendcloud relay and delivered against signature or at a relay point. Whichever shipment choice you make, we will provide you with a link to track your package online.
Shipping fees include handling and packing fees. Shipping fees vary according to the total weight of the package. We recommend that you group all your items in one order. We cannot group two orders placed separately, and shipping fees will apply to each of them.
Box sizes are appropriate and your items are properly protected.
The prices of the products on the website include value added tax (VAT). Delivery rates are applied per order. The exact delivery rates depend on which country the package is delivered to.
SHIPPING & DELIVERY
All orders placed on the Forcemental website are shipped from France. We aim to ship all orders the same day; however, due to the volume of orders, this is not always feasible. Where possible, tracking numbers are given in the dispatch confirmation email.
Forcemental cannot be held responsible for packages delayed for reasons beyond our control. This includes :
Customs, strikes, civil unrest, riots, invasions, terrorist attacks or threat of terrorist attack, weather, natural disasters, fires, epidemics or problems with private or public telecommunications networks.
* Free delivery is only accepted when the basket has a value greater than or equal to 100€. Your order will be shipped with our standard delivery (2-5 working days). Offer is valid for a limited time. *
Countries outside the European Union may be subject to additional charges.
As the recipient, you are responsible for any customs duties or local taxes; payment of these taxes is necessary to release your package from customs.
The total value of your order does not include any necessary additional charges. The carrier, will inform you of the additional charges.
If you refuse to pay the charges for releasing your parcel, the order will be returned to Forcemental.
By law, ForceMental is obliged to specify the correct amount to be paid for all international parcels.
Declare your returns in just a few clicks on our portal.
Go to your returns or to https://forcemental.shipping-portail.com/returnes/.
The free return period is 14 days after receipt of the product, after this period returns will not be accepted.
Drop off your package in a relay point closest to you.
. Items must be unwashed and unworn (without distinct odors, stains, hair, signs of wear and tear etc.) Items received in poor condition will be returned to you. For hygienic reasons, we cannot accept underwear, socks and shakers.
- Returns can take up to 7 days to process, so do not be alarmed if the tracking of your return indicates that it has been returned but you have not received confirmation.
- All items purchased with a promotion offer etc (e.g. t-shirts) can only be returned for exchange for a similar item while stocks last.
- The returned package is the responsibility of the customer until Forcemental acknowledges receipt.
Yours sincerely, Forcemental®